Ergon Energy customers are being targeted with phishing emails seeking personal information and payment of bogus electricity accounts. Group Manager Retail Service Channels Brett Milne, said customers in North Queensland and the Toowoomba areas had received emails from a company called Pacific Gas & Electric in the last few days.
â€œThese customers knew the emails were a scam and rang to alert Ergon. There are probably substantially more customers whoâ€™ve also received the same email. To my knowledge there is no such electricity retailer as Pacific Gas & Electric offering services in regional Queensland,â€ he said.
Mr Milne said the emails are designed to seek credit card and personal information for fraudulent use.
â€œPhishing emails arenâ€™t about buying something. They try to lure you by clicking on a link and entering your account and password information, which can then be used for financial gain. Our advice is never give out personal information over the phone or by email to people and or companies you donâ€™t know”.
Mr Milne said â€œCustomers receiving these emails should not respond but call the Office of Fair Trading hotline number â€“ 13 74 68 or contact them via their web site at www.fairtrading.qld.gov.au or the Australian Competition and Consumer Commission on 1300 302 502 or visit their web site www.scamwatch.gov.au â€ .
Mr Milne said the Ergon customers should be vigilant as scammers become bolder in their attempts to elicit personal information.
Corporate Communications Manager